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Why Your Emails Might Be Landing in Spam and How to Fix It

Writer's picture: Evangel OputaEvangel Oputa

Nothing stings more than having your email land in the spam folder. That’s where domain authentication comes into play.


Domain authentication

When SPF, DKIM, and DMARC all check out as "Good," you are enhancing your brand’s trustworthiness, protecting your reputation and ensuring emails are delivered.


This snapshot is a reminder of the benefits of a fully authenticated domain. If you are looking at your email results and thinking they could be better, this might be your gentle nudge to take a closer look at your domain settings. It is one of those minor adjustments that can make a big difference.


Common pain points include:

  • Low open rates for email campaigns.

  • Emails being flagged as spam despite being legitimate.

  • Wasted time and effort creating campaigns no one sees.


 


The Solution: Setting Up Domain Authentication

The key to getting your emails into your audience’s inbox is building trust with email providers. This is done by setting up domain authentication, which includes three main pillars:


  1. SPF (Sender Policy Framework): Confirms you are authorized to send emails from your domain.


  2. DKIM (Domain Keys Identified Mail): Ensures your emails have not been tampered with during delivery.


  3. DMARC (Domain-based Message Authentication, Reporting & Conformance): Helps monitor and protect your domain from spoofing or impersonation.


 

The Benefits: Turning Problems into Opportunities

  1. Boost Deliverability: Authenticated domains prove you’re a trusted sender, improving the chances of your emails landing in the inbox.


  2. Protect Your Brand: DMARC policies prevent others from impersonating your domain, safeguarding your reputation.


  3. Improve Engagement Rates: With more emails reaching your audience, you’ll see higher open and response rates, driving more conversions.


 

Complete authentication = Better deliverability = Higher engagement

 



 

Framework for measuring the impact of email authentication.

First, let's understand what we are measuring and why.

Email authentication affects deliverability, which creates a cascade of effects through your entire email marketing funnel.


Here's how we can develop this framework:


1. Baseline Data Collection Period (Pre-Authentication)

Track these metrics for at least 30 days before implementing proper authentication:

Primary Metrics:

  • Inbox placement rate (through tools like Validity)

  • Spam folder placement rate

  • Email bounce rates

  • Domain reputation scores from major ISPs

  • Delivery rates

Engagement Metrics:

  • Open rates

  • Click-through rates

  • Reply rates

  • Unsubscribe rates

  • Spam complaint rates

Revenue Metrics:

  • Conversion rates from email

  • Revenue per email sent

  • Revenue per subscriber


 

2. Implementation Phase Documentation During authentication implementation, document:

  1. Changes made to SPF, DKIM, and DMARC records

  2. Implementation costs (time and resources)

  3. Technical issues encountered

  4. Time to full propagation


 

3. Post-Implementation Measurement Period

Track the same metrics as the baseline for at least 60-90 days after implementation, allowing for:

  1. Initial propagation period (24-48 hours)

  2. Stabilization period (1-2 weeks)

  3. Sustained impact period (remainder)


 

4. Analysis Here's how to analyze the data:

  1. Delivery Impact Analysis

    • Measures changes in inbox placement

    • Tracks spam rate reduction

    • Monitors bounce rate changes

  2. Engagement Impact Analysis

    • Calculates open rate improvements

    • Measures click-through rate changes

    • Tracks spam complaint reduction

  3. Revenue Impact Analysis

    • Analyzes revenue per email changes

    • Measures conversion rate improvements

    • Calculates total revenue impact

  4. ROI Calculation

    • Factors in implementation costs

    • Includes ongoing maintenance costs

    • Calculates both total and monthly ROI


 

5. Control Factors To ensure accurate attribution, we need to control for:

  1. Seasonal variations

  2. Changes in email content or strategy

  3. Changes in target audience

  4. Market conditions

  5. Other technical changes


 

6. ROI Calculation We can then calculate ROI using:

  • Implementation costs (one-time)

  • Ongoing maintenance costs

  • Revenue improvement

  • Cost savings from reduced support/reputation management

  • Long-term brand value improvement




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